Patient-Centeredness & the Persistent Fax Machine

Patient-centered care is one of the six factors of quality in healthcare. Yet, there are many opportunities for improved patient-centered care.

To anyone that has had to fill out a form or receive a form from a healthcare provider or practice, there is a great likelihood of being told to ‘fax it back’.

Yet, how many have access to a fax machine at home?

Next, you are working to find a way to get the information back to or from the healthcare facility or organization that is not through a fax machine.

Knowing most do not have a fax machine, and encountering this issue, this is one example of an opportunity to improve patient-centered care.

In the bigger picture, healthcare has opportunities to explore the healthcare experience through the eyes of patients and unveil the blind spots to truly address patient-centeredness.

This is just one example but there are many others.

The article here provides several factors that contribute to the persistent challenge however, at some point, we will not be using fax machines….

In the meantime, one area of impact is on quality through that patient experience.

 

~ Dr. Kelley

“It’s a nurse.”

Yesterday I shared the story from a Critical Care Nurse on what it means to help the lives of others. Today, I want to share a video story that I came across several months ago entitled, ‘It’s a nurse.” I caught this video by way of social media and it is the voice of a mother whose son is in the hospital.

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Through the Lens of a Critical Care Nurse

The first story I want to share for Nurses Week is that of a critical care nurse, Stephanie Thomas Joyce.  Stephanie is a Registered Nurse at Elliot Health System in New Hampshire. She wrote the featured post below recently on social media and I found her words to capture those thoughts that many nurses have running through their minds while at work caring for patients.

 

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Today is the Start of Nurses Week!

Nurses Week runs from May 6th through May 12th and it is a celebratory week for the 3.6 million nurses that are in the United States. Last year, we highlighted some nursing pioneers. This year, we are highlighting one of the most influential roles nurses can have on others: the ability for nurses to save lives.

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Innovating Lives: A Dialogue on Healthcare Innovation

Nurses that provide direct care to patients strive to put their patients first. The patients are why nurses do the work they do each day. Yet, nursing care is not seamless. You may not be aware but nurses are constantly faced with challenges that get in the way with delivering the care patients deserve each day.

paper towel

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What is Informatics?

In the past, I taught Health and Nursing Informatics to graduate (Master’s and Doctoral) students. Many times the students came into the course with very little knowledge of what the course was about or the scope of practice within informatics. We often started the course with a question, “What is Informatics?”

Instagram Editable Orange

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