November 24, 2024 |
“I am going to have you sign the consent form.” I heard this while checking into my Primary Care Provider (PCP) appointment a few weeks ago. When I go into a healthcare appointment, I am always looking around for opportunities to improve on the patient experience. However, I never expect what I do encounter. This… Read more
October 09, 2021 |
“Once we get <insert name here> system, all of our tech problems will go away.” You’ve likely heard this statement and/or have used it in regard to the integration of new health information technology solutions into the process of patient care delivery. During my initial year or two in the health IT field, I had… Read more
February 16, 2019 |
Last week I had some major flashbacks this afternoon as I approached the Northeastern campus. I was invited to speak on innovation in nursing and healthcare to graduate nursing students. I’ve done this annually for the last several years. As I approached the classroom, I had memories of rushing to class two nights a week… Read more
February 16, 2019 |
If you are anything like me, you see ways to make improvements wherever you go and wonder why something is the way it is… As nurses and healthcare professionals we need to make improvements often through workarounds to get our work done. In this piece, I describe those innovative behaviors through workarounds in the context… Read more
February 16, 2019 |
Sometimes I am a new patient and it often goes something like this: “If you can fax us the forms back that’ll be great.” “I don’t have a fax. Can I email?” “No. You’ll have to fax or bring in with you for your appt.” ?♀️. Bidirectional secure portals do help and cut down on… Read more
Dr. Kelley has 23 years of nursing experience. She spent the last 20 years working in the field of nursing informatics. Read more
