Patient-Centeredness & the Persistent Fax Machine

Patient-centered care is one of the six factors of quality in healthcare. Yet, there are many opportunities for improved patient-centered care.

To anyone that has had to fill out a form or receive a form from a healthcare provider or practice, there is a great likelihood of being told to ‘fax it back’.

Yet, how many have access to a fax machine at home?

Next, you are working to find a way to get the information back to or from the healthcare facility or organization that is not through a fax machine.

Knowing most do not have a fax machine, and encountering this issue, this is one example of an opportunity to improve patient-centered care.

In the bigger picture, healthcare has opportunities to explore the healthcare experience through the eyes of patients and unveil the blind spots to truly address patient-centeredness.

This is just one example but there are many others.

The article here provides several factors that contribute to the persistent challenge however, at some point, we will not be using fax machines….

In the meantime, one area of impact is on quality through that patient experience.

 

~ Dr. Kelley

Health Tech Venture Network Female Entrepreneurship Conference: Recap

A nice recap of the HealthTech Venture Network Female Entrepreneurship Conference on October 7th in Seaport Boston.

“To hear the other women’s stories and to hear how similar, not necessarily the specifics are, but just the accounts of the day-to-day… I felt like I was in the right place. And there are so many times you feel like you’re not in the right place. So that was really rewarding for me.” – Tiffany Kelley of Nightingale Apps

 

 

Nightingale’s Innovative Nurse (October): Dr. Shanina Knighton PhD RN

Meet Dr. Shanina Knighton:
The Entrepreneur in Patient Hand Hygiene

ShaninaKnighton

Describe your initial interest in patient hand hygiene? 

As a student nurse during my clinical rotations I would often hear about the importance of healthcare worker hand hygiene, but with flu outbreaks such as Swine and H1N1 being an issue at the time I wondered why patients did not practice hand hygiene. I asked my clinical instructor who said, “Our hands being clean matters more than patients.” I disagreed and wanted to theoretically understand how a population that comes to hospital settings because of illness could not be a risk to contaminating others.

What was the problem that you saw which was not being addressed? 

Throughout my years as a nursing student and now as a nurse, I repeatedly observed patients’ deficient hand hygiene practices. I would provide them with resources which they could not and would not use because of being sick, weak, bedbound or forgetful. I would watch them struggle to use the wall dispensers, sinks, hand sanitizer bottles and wipes.

As a nurse, I knew the burden and frustration of not being able to assist patients with hand hygiene every time they blew their nose, used their urinals, touched their wounds, or simply just wanted to clean their hands. Without many studies to support my phenomena, I created a patient-smart hand sanitation dispenser that affixes to the patient’s bedrail, reminds the patient when and how to clean their hands and advocates for the patient by telling others coming near to clean their hands. I remember pitching my product in front of a group of investors for an innovation startup fund and being rejected by a guy with no nursing background that said, “You seem nice…but only healthcare workers cause infections.”

What was a turning point for you in your efforts to support patients with hand hygiene? 

My expertise and years of experience was overshadowed by someone that never practiced as a clinician. That day changed my life. I said, “If entrepreneurs, inventors, investors, healthcare leaders whom have never practiced heavily influence products and services used by patients and nurses WITHOUT nurses, something is wrong.” Furthermore, I noticed that there was not much research or policies out there to support my claim that patients carry pathogens on their hands and have poor hand hygiene practice.

How did your entrepreneurial journey begin? 

I remember walking into Frances Payne Bolton School of nursing and saying, “I am an entrepreneur and infection control leader and I want to study patient hand hygiene because our patients need usable products.” I will never forget the words of Dr. Jaclene Zauszniewski, “Well study it then, let me tell you about out PhD Program.” Entrepreneurship launched my nursing career in research and research enhances the depth of innovation, collaboration and impact that I am and will be as an entrepreneur and researcher.

Project Entrepreneur via Rent the Runway

For any early stage entrepreneurs, this is a great opportunity to consider. I loved my time in the program two years ago.

Take a moment to watch this video: #BeInspired: Jenny Fleiss, Co-Founder of Rent the Runway

Post originally appeared on Dr. Tiffany Kelley RN on October 27th, 2017

“How does being a female entrepreneur influence how you lead?”

“How does being a female entrepreneur influence how you lead? ~ from Saturday’s HealthTech Venture Conference focused on Female Entrepreneurship

I know why this question is often asked and why it is one to answer. Women receive less than 5% of investment dollars. (This isn’t because women aren’t participating in the entrepreneurial marketplace ). However, I hope we can get to a place where it becomes a question that doesn’t need to be asked. Perhaps instead we can dive deeper into other areas that first time entrepreneurs could benefit from knowing.

I’ve never thought that because I’m a female that I couldn’t do what I wanted to do. I realize this wasn’t always the case. Temporal factors do play a role if you look back in time.

I lead with principles that I’ve learned and appreciated through others who are men and women. Additionally, leadership books help with the thorough insights. Lastly, take note of what doesn’t feel right to you in other leaders (and don’t do that when you lead ).

One book I read a long time ago was The Leadership Challenge. The book was presented to me at a time when I needed to see strong leadership. I encourage anyone to read it. You may not have a leadership title but you are leading yourself and others everyday.

More answered questions to come from the conference. Feel free to ask any questions you might have here.